FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Standard Torsion Spring Replacement: • Cost: $300 to $700 • This covers the labor and the replacement of standard torsion springs. Prices vary depending on the size of the door and the type of spring required. 2. Extension Spring Replacement: • Cost: $200 to $300 • Extension springs are typically used in smaller garage doors, and replacing these springs usually costs less than torsion springs. 3. Heavy-Duty Spring Replacement: • Cost: $350 to $1000 • For larger or heavier garage doors (e.g., double or insulated doors), heavy-duty springs may be required, increasing the overall cost. 4. Spring and Cable Combo Replacement: • Cost: $300 to $600 • If the springs and cables are worn or damaged, many technicians will replace both at the same time for a combined cost. 5. Service Call Fee: • Cost: $50 to $100 • This is the standard service fee added by most garage door repair companies to cover labor, regardless of the size or scope of the repair. 6. Additional Costs for Emergency Services: • If you require same-day or emergency service, you may incur an additional $50 to $100 charge.
- What is your typical process for working with a new customer?
When working with a new customer, I typically follow these steps: 1. Initial Contact: I start with a consultation to understand the customer’s needs and issues with their garage door. 2. Assessment: I schedule a visit to assess the situation and provide a detailed estimate. 3. Explanation: I explain the problem and potential solutions to the customer, ensuring they understand the options available. 4. Repair/Installation: I carry out the agreed-upon work with attention to quality and safety. 5. Follow-Up: After the job is completed, I follow up to ensure everything is functioning well and address any additional questions or concerns.
- What education and/or training do you have that relates to your work?
I have completed specialized training in garage door repair, where I learned about [key areas covered, such as installation, maintenance, and troubleshooting]. Additionally, I have practical experience from years working in the field, which has further honed my skills in diagnosing and repairing various garage door systems.