- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing isn't complicated, but it is detailed. After your food costs you must consider your staffing needs (guests don't typically clear and clean their own plates), equipment like tables, chairs & linens, china, glassware & silverware, centerpieces and any special decor. We prefer to itemize our billing so that our clients know exactly what they are paying for. When services are bundled it is a breeding ground for hidden costs. Bundling also makes it extremely difficult to customize a quote to suit your specific needs.
- What is your typical process for working with a new customer?
Our process begins with a brief phone call, or face-to-face appointment, to discuss the particulars of your event. We'll also discuss any special requests or dietary restrictions, determine any rental needs (china, tables, chairs, linens, tents, etc) Once we understand your needs and desired menu we will organize your wishes into a proposal & invoice detailing every aspect of your event that we will assist in (food, serving staff, rentals, etc), and if there is any need to hire additional outside services (i.e., valet, flowers, entertainment, etc.) After you've had the opportunity to review our proposal and decide to hire us for your event, we will collect a deposit to secure the date. From this point forward until the end of your event, we work for you!
- How did you get started doing this type of work?
I started cooking at a very young age (elementary school). My grandmother spoiled me with a sweet potato pie each time we paid her a visit. I learned from this how good food can make everyone feel welcome like family. I try to capture that feeling for each event we cater.