- What should the customer know about your pricing (e.g., discounts, fees)?
I charge $80 labor on most laptop screen repairs. The cost of the replacement screen would be extra. When the repair is less about the lcd screen itself and more about the hinges that hold the display to the laptop, I try to use the existing parts over again, instead of having to replace them.
- What is your typical process for working with a new customer?
Typically, once the customer sends me the information on their laptop (make, model number, screen size, year produced, etc.) so that I can identify what they have and what specific parts are needed to repair their screens (LCD, touch digitizer, inverter/backlight, midframe, hinge(s), etc.), I price the parts needed and get approval from the customer for the full repair quote. I then order the parts needed (if I do not have them in stock) or gather the parts from inventory and pickup the customer's laptop for repair, meeting them at a place convenient for them, and have the laptop repaired and returned to them typically within 24 hours of me obtaining all parts needed for the repair.
- What education and/or training do you have that relates to your work?
After law school(!) I got into computer repair; I have been doing this type of work for over 20 years.