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About
[ *** I work in Savannah/Low Country/FL, AS WELL AS in Atlanta/North GA; please look below for a link to my 200+ reviews (!) from my North GA Thumbtack account *** ]
We go the extra length to find a solution to continue using their computers, and consider having to tell the customer to "start over" / buy
new computer a failure on our part. Helping people who have only been told to "Buy A New computer," is fundamental, as these machines sometimes just need a little attention/upgrade to keep on working for you; Stretch that investment as long as possible I say(!).
I am not looking to get rich off of every single job. I am instead looking to build a customer base.
Our typical $80 fee is 1/2 hour of labor that both identifies the issue and (in most cases) also applies as the labor to fix it. Parts needed will be extra; I can price them or the customer can obtain them themselves -- of course then they are responsible for functionality and correctness of part.
Overview
Hired 25 times
Background checked
5 employees
12 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2023
Services offered
Topic areas
Understanding pc
Understanding mac
Email
Work location
My customers travel to me
I travel to my customers
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, responsiveness, and professionalism.
Very good 4.5
15 reviews
5
87%
4
0%
3
0%
2
0%
1
13%
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Read reviews that mention:
Jerome B.
Jul 31, 2025
•
Hired on Thumbtack
Craig has fixed my computer twice and each time has been quality work. He’s very fair, professional and reliable! All around great technician 10/10 service.
Details: Mac (Apple) • Laptop • Cracked or damaged screen • My home, venue, etc. • At the pro’s location • Remotely (phone or internet)
Computer Repair
Anne R.
Aug 11, 2025
•
Hired on Thumbtack
I reached out to Craig about our home computer and he was very prompt and answering me and scheduling an appointment the next day.
I found him to be both punctual, professional, and courteous.
I would highly recommend him to anyone with computer problems.
Details: PC • Desktop • Computer not turning on • At the pro’s location • My home, venue, etc.
Computer Repair
Norman B.
Oct 1, 2025
•
Hired on Thumbtack
Repairman did a great job repairing my computer. If I need future repairs, I will contact him!
Details: PC • Desktop • Slow computer performance • My home, venue, etc.
Computer Repair
Vickie t.
Jun 8, 2025
•
Hired on Thumbtack
My repair man was knowledgeable. Respectful answered any questions . Did not rush, took his time and set my computer to where I needed it to be.
Details: PC • Desktop • Virus or malware • At the pro’s location
Computer Repair
Isabella l.
Mar 23, 2023
•
Hired on Thumbtack
Craig did an amazing job repairing my MacBook screen! Other companies I talked to quoted me over a week for it to be repaired but he had it done in a day! He was very responsive and kept me updated on the whole process. I would highly recommend this business.
Details: Mac (Apple) • Laptop • Cracked or damaged screen • My home, venue, etc. • At the pro’s location
Computer Repair
Credentials
Background Check
Craig Washington Ii
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I charge 1/2 hour of labor ($80) to diagnose the issue with a computer, and give the customer a quote on the cost of repair. If the repair is approved, the 1/2 hour diagnostic charge is applied to the total cost of the repair.
What is your typical process for working with a new customer?
I send them either a quote for the repair, OR the labor quote + request for more information so that I can ID the technology and the parts needed for the repair.
What education and/or training do you have that relates to your work?
