COC Enterprises
COC Enterprises

COC Enterprises

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Introduction
[ *** I work in Savannah/Low Country/FL, AS WELL AS in Atlanta/North GA; please look below for a link to my 200+ reviews (!) from my North GA Thumbtack account *** ] We go the extra length to find a solution. and consider having to tell the customer to "start over" a failure on our part. Helping people who have only been told to "Buy A New hard drive/computer," is fundamental, as these machines sometimes just need a little attention/upgrade to keep on working for you; Stretch that investment as long as possible I say(!). I am not looking to get rich off of every single job. I am instead looking to build a customer base. Our typical $80 fee is 1/2 hour of labor that both identifies the issue and (in most cases) also applies as the labor to fix it. Parts needed will be extra; I can price them or the customer can obtain them themselves -- of course then they are responsible for functionality and correctness of part. My data recovery $150 service (less for thumbdrives- depending on capacity), if I cannot get the data, pretty much ensures that opening it will be the only way to go; that's why I don't charge the full fee if I cannot get it.
Overview

Hired 26 times

Serves Savannah, GA

Background checked

3 employees

13 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

2023

Featured Projects

12 photos

  • Mac liquid recovery 010023

    Computer Repair

Specialties
Computer type

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Computer issue

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Great 4.8

19 reviews

5
90%
4
5%
3
5%
2
0%
1
0%

Read reviews that mention:


pro avatar
TK H.
May 6, 2024
·

Hired on Thumbtack

Hired on Thumbtack

My IMac was not powering on! He didn’t just get to the root of the problem but suggested I refurbish it. I agreed and I’m very happy with the results

Details: Mac (Apple) • Desktop • Computer not turning on • My home, venue, etc. • At the pro’s location

Computer Repair
pro avatar
Jordan M.
Nov 20, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Craig is the man! I had a cracked screen on my Macbook and initially looked up the prices for Apple and Geek Squad to repair it (with an expired AppleCare); and looking at those price options, thought I would’ve been better off getting a whole new MacBook. I then found COC Enterprises through this app. My man was very responsive, had reasonable pricing, and was able to get the job done within a days time after the parts came in; and it looks/works as good as new! I highly recommend COC Enterprises for your laptop needs when it comes to any problems or damage. I know who I’ll be calling in the future if need be!

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Repair
pro avatar
Sachiko B.
Dec 16, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Contacted pro to fix a laptop that became disconnected at the base of the screen and to fix a power issue it was having. The first issue was fixed. However, the second one was not. The power issue had NOT been resolved. The pro knew this and did NOT inform me. I contacted him, and that's when he told me the laptop was still having the power issue. When it was returned to me, it was still inoperable. I had to call another pro to solve the power issue.

Details: PC • Laptop • Cracked or damaged screen • My home, venue, etc.

COC Enterprises's reply
😳 Customer has some of her facts confused; she handed me a computer saying only that her daughter said it was “messed up.“ There was clearly a physical problem with it, as the entire display assembly was hanging loose from the rest of the laptop. The customers words were “it powers on, but there’s no video.“ Not surprising(!) When I received the machine, the first thing I did was to reattach the hanging loose display assembly – and the disconnected video cable - to restore video to the screen, and only then noticed that the machine was not powering on, as I was told it was by the customer. Once assembled I Powered on the computer & the screen staying on for a split second, then immediately the machine turned off. I immediately thought battery, but then discovered a power management reset restored everything. The machine turned on, I was able to login, the battery was charging, the laptop turned off and turned on repeatedly. I sent a picture of the computer while on at the login page to the customer - she was satisfied. For some reason, by the time customer received the machine back, the problem reappeared. She informed me, and she asked if there was some type of pinhole power-reset button on the machine, like you find on other electronic devices. I told her there was not, unfortunately, and told her that she needed a hold down the power button to do a power management reset, like I did. That was my last response from the customer until this disappointing review. Customer never informed me that she was unsuccessful in resetting the power management. Customer never contacted me to ask me to pick up the computer again. She instead decided to lash out at me for a problem that I did not know existed (nor did she!) when I first picked up the machine, and a problem that I did not know she did not resolved when I instructed her how to do so. The “pro knew this, and did NOT inform me” Is at best The customer simply being confused; at worst it is a outright lie trying to blame someone for something to make themselves feel better. If anyone is truly interested, you can contact me and I will send you the text exchange between the customer and myself, where it clearly shows that: (1) she never knew about the power issue until I told her about it, (2) I did tell her about the issue when I discovered it, she knew nothing about it, and was open to replacing the battery, until I discovered that only a power management reset was needed, and (3) I sent her the repair procedure that I used to reset the power management unit, and that was the last response I received from her until this unfortunate review.
Computer Repair
pro avatar
Yvette W.
Mar 15, 2023
·

Hired on Thumbtack

Hired on Thumbtack

Reliable, excellent fast work. I will definitely call Craig again for and computer needs.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

Computer Repair
pro avatar
Connie C.
Oct 25, 2023
·

Hired on Thumbtack

Hired on Thumbtack

The pro very generously diagnosed the issue with my Mac via text so I could fix it myself. So cool!

Details: Mac (Apple) • Laptop • Computer not turning on • My home, venue, etc.

Computer Repair
Credentials
Background Check

Craig Washington Ii

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