Well, Jeff was prompt, friendly and professional. My issue was of an Internet connectivity concern. Jeff spent well over two hours attempting to get my wired Internet access available to me. As it turns out, I have what appears to be a hardware issue involving my Combo Modem/Router. He recommended I get a separate Modem-Router as in: Yes, they make them, [Modem/Router Combo's] but maybe not your best choice for trouble free Internet.
Overall I was pleased with his service and would recommend him to friends and family.