From Thumbtack Customer
M&S Construction
I had what seemed to be a mysterious leak causing two large wet spots in front of the vanity on the wall to wall carpet in my small hall bathroom. I called a local plumbing company whose yellow trucks are seen all over town, to assess the problem and fix it. It took.two days before they were able to come out. The two "plumbers" examined the wet carpet for 45 minutes but couldn't find the source of the wetness. Oddly, they refused to pull the carpet back because they said it was not their company's policy to pick up carpet. They left charging me their fee for coming out with no suggestions or solutions to the mysterious spots.
Through Thumtack, as a first time user, Dean replied immediately to my request and was able to come out the next day. With the assistance of his very competent helper, Dean immediately identified the source of the leak at the base of the toilet, saying it needed a new seal. He went over to Lowe's and purchased the parts and the job was completed in a very short time. I asked him to pick up the carpet and with an easy straight cut across the carpet at the doorway, I was able to dispose of the wet carpet so the pad can air out to avoid any further mold build up.
I'll call upon Dean again to help me have tile laid down to replace the carpet.
It is incredible to me that a large plumbing company in the Des Moines Area with their name suggesting high morals could not identify this very common and simple plumbing problem, leaving me, their customer, perplexed and stressed about who to turn to if a plumbing company couldn't figure solve the problem.
Thanks Dean for solving what was really not such a big mystery after all-for you!
