Introduction: Many computer service providers are so focused on their own sales production that they often sell the customer short on service. The unspoken motto for them is "Get In and Get Out" and do the bare minimum so you can collect the maximum amount of money. Service models centered around greed and a sell-sell-sell mentality, leave the customer feeling neglected and ripped off. Don't be fooled by providers who claim to be service oriented but are really just sales or geek-smart oriented. Great customer service begins with listening to the customer, understanding their needs, deadlines, and expectations. Great service providers take care of your needs in a more holistic manner instead of just offering limited, point solutions to narrow technical problems. For example, the 80 year old woman who needs help migrating her email service. She doesn't just need a tech to click on a link embedded in an email from Qwest and then say, "there, from now on you just go to MyQwest.com to get your mail" then leave. A great tech listens to the customer and discovers they are getting ready to fly to Minnesota soon and they can't print off their travel itinerary and boarding pass from Delta. He offers to help her setup Outlook to manage email from the desktop, the way she was accustomed to getting her email before. He then helps her locate the email in question and format it so the bar-code prints properly. He takes care of the customer not just the technology, thereby equipping her so she's all set to go on her trip. That's the Altman Computer Solutions difference! Going the extra mile and taking care of the customer, not just the technology.
I love just being able to help people and being a problem solver. I love knowing that the work I do helps make people's lives better. When technology works, people work smarter, not harder. When technology works, communication happens: deadlines are met, families stay in-touch, and people are persuaded. At Altman Computer Solutions we are all about enabling technology to work for you.
