Elite Rooter

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Drain problem

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Responds in about 7 min

Introduction: We are a small group of highly trained plumbing professionals that are experts with sewer systems. We have a combined 115 years of experience in the plumbing industry and we got together to finally offer a truly exceptional Elite Experience. We are licensed and insured. We all love what we what do. We are here to solve our clients plumbing issues and have great satisfaction in doing so. Please see FAQs below for special pricing.

Overview

Hired 56 times

Serves Boise, ID

Background checked

12 employees

7 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

42 photos

In Home Estimate
Plumbing Drain Repair
Drain Cleaning Special
Shower and Bathtub Repair
Drain Cleaning
Toilet Installation or Replacement

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Great 4.7

24 reviews

5

88%

4

4%

3

4%

2

0%

1

4%

Read reviews that mention:

Dustin C.

Jun 14, 2023

·

Hired on Thumbtack

James was awesome identifying the problem and fixing it. He also helped me contact a company to help with the damage caused by the leak.

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Part of a larger issue with the plumbing system • House

Elite Rooter's reply

Thank you for taking the time to share your positive experience with James from Elite Rooter. We are thrilled to hear that he provided you with awesome service, identifying the problem and resolving it effectively. At Elite Rooter, we take great pride in our team of skilled technicians who are dedicated to diagnosing and fixing plumbing issues promptly and efficiently. James exemplifies our commitment to excellence, and we are pleased that he was able to assist you in identifying the problem and addressing it effectively. Furthermore, we are delighted to hear that James went above and beyond to help you contact a company to address the damage caused by the leak. Our team understands the importance of providing comprehensive support to our customers, and we are glad that James was able to assist you in finding the necessary resources to address the issue. We will make sure to pass on your kind words to James, as he will be thrilled to know that his efforts were appreciated. We are lucky to have such dedicated and helpful team members at Elite Rooter. Thank you for choosing us for your plumbing needs, and we hope to serve you again in the future. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We are always here to help.

Plumbing Pipe Repair

Liz K.

May 26, 2023

·

Hired on Thumbtack

Elite Rooter was fast to respond and direct in their communication. It was a bit more than I expected to pay, but they managed expectations accordingly. They got the job done next day.

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • House

Elite Rooter's reply

Thank you for taking the time to share your feedback about your experience with Elite Rooter. We greatly appreciate your kind words and your satisfaction with our prompt response and clear communication. At Elite Rooter, we strive to prioritize effective and efficient communication with our valued customers, so we're thrilled to hear that we were able to meet your expectations in this regard. Our team understands the importance of timely responses and providing accurate information to ensure a smooth customer experience. Regarding the pricing, we understand that cost is a significant factor for our customers, and we always aim to be transparent and upfront about our pricing structure. While we apologize if the final amount exceeded your initial expectations, we are glad to hear that we managed to align your expectations accordingly. We continuously strive to provide competitive and fair pricing for the services we offer. We are delighted that we were able to address your issue promptly, completing the job the very next day. Our team takes pride in their professionalism and expertise, working diligently to resolve plumbing problems efficiently. Your feedback is invaluable to us as we constantly strive to improve our services and provide the best possible customer experience. Should you have any further questions or require any future assistance, please do not hesitate to reach out to us. Thank you once again for choosing Elite Rooter. We look forward to serving you in the future.

Plumbing Pipe Repair

Mike F.

Aug 15, 2022

·

Hired on Thumbtack

Cornelio came to our home and did and excellent job removing the “FOG” that had built up in or kitchen drain over many years. Would have like to have taken advantage of the $89 drain removal but our clogged line required more equipment than just a drain snake. But I feel confident our drain will be clear for many years to come.

Details: Yes, repair is urgent • Only one drain has issues • Clogging • House

Elite Rooter's reply

Thank you for taking the time to share your experience with us! We're glad to hear that Cornelio was able to effectively remove the buildup in your kitchen drain. While we understand that the cost may have been higher than expected due to the necessary equipment, we're glad that you feel confident in the work done and the longevity of your drain's functionality. We appreciate your business and hope to be of service to you again in the future!

Plumbing Drain Repair

Dave B.

Jul 8, 2023

·

Hired on Thumbtack

They came very quickly and did really good work. My only suggestion was to give me an estimate first, which I’d asked for through the app, before proceeding.

Details: 1 toilet • Toilet won't flush • Municipal water (most common) • House

Elite Rooter's reply

Thank you for taking the time to leave a review for Elite Rooter. We are delighted to hear that you were satisfied with our prompt response and the quality of work provided. At Elite Rooter, we understand the importance of addressing plumbing issues swiftly and efficiently, and we are glad that we could assist you promptly. We apologize for any inconvenience caused by not receiving an estimate before proceeding with the work. We value transparency and want to ensure that our customers are fully informed about the cost of the service. Your feedback is valuable to us, and we will take your suggestion into consideration to improve our communication process and ensure that our customers receive estimates before any work begins. If you have any further plumbing needs or any other concerns, please don't hesitate to reach out to us. We are always here to provide you with top-notch solutions and support. Thank you for choosing Elite Rooter. We truly appreciate your trust, and we look forward to serving you again in the future! Best regards, Melissa

Toilet Repair

Nancy G.

Mar 7, 2022

·

Hired on Thumbtack

While I had hopes that my project would be the inexpensive drain clearing that qualified under the offer--it turned out to be much more complicated. I was very impressed with how quickly the company got in touch with me and the urgency with which they scheduled their visit. While it turned out not to be something that could be done at the first visit, they were extremely meticulous about putting down brown paper to protect my hallway and carpet, which is a professional touch. They covered their shoes with protective booties, and returned early the next morning to finish the job. While it ended up costing much more than I anticipated that appeared to be the scope of the work being much broader than the simple kitchen-drain issue that I thought I had. They also cleared out the line from the washing machine, which has posed problems a few times though it has been a year or so since it did though there were definitely signs of an issue there, too. Each of the three fellows who were here were very professional and courteous and seemed very eager to share information and their findings, including showing me what they were seeing on the camera. I was impressed that one of the fellows was a General Contractor (GC) who had considerable knowledge and was able to explain things clearly. So, sticker shock? Yes, though I felt that they kept me apprised of their progress and findings along the way so I felt they did a great job at substantiating their work. I also appreciated that they they cleaned up after the project was done instead of leaving an unsightly mess--which was a very nice touch. Being punctual was a great start though the thorough nature of their communications and follow-through also was a big help. I felt that they truly did what they could to keep the project scope and charges down as much as possible even though the project ended up being bigger. They offer a senior discount that was also appreciated, as well!

Details: Yes, repair is urgent • Only one drain has issues • Clogging • House

Elite Rooter's reply

Thank you for taking the time to write such a detailed and thoughtful review of our services. We are glad to hear that even though your project turned out to be more complicated than you anticipated, our team was able to provide you with professional and courteous service throughout the entire process. We take pride in our attention to detail, from using protective materials to keep your home clean during the project, to explaining our findings clearly and showing you the issue on camera. We also believe that clear communication is key to ensuring our clients are satisfied with our services, and we're glad to hear that our team kept you informed every step of the way. We understand that unexpected costs can be frustrating, and we appreciate your understanding that the scope of the work was broader than anticipated. We always strive to keep our prices fair and competitive while providing high-quality service. We're glad to hear that you appreciated our efforts to keep the project scope and charges down as much as possible. Thank you for mentioning our senior discount. We believe in treating all of our customers with the respect they deserve and providing fair pricing for our services. We're glad to hear that you had a positive experience overall, and we hope to have the opportunity to serve you again in the future.

Plumbing Drain Repair

Credentials

Background Check

Patrick Patel

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Elite Rooter charges by the job not the hour so our clients know the price before we start and there are no surprises afterwards. Please ask about coupons that we often have for our drain cleaning services. We always offer 15% discounts for our seniors, military and educators. Coupons/discounts cannot be combined.
What is your typical process for working with a new customer?
We schedule same day appointments as needed or we can schedule at a time and date that works best for you. Once scheduled you will get a call from our technician when they are on their way to your home/business. Upon arrival the technician will diagnose the plumbing problem, communicate with you possible solutions and then if approved by you, the technician will start the work. We do not charge any trip fees and other hidden costs. All estimates are complimentary.
What education and/or training do you have that relates to your work?
Elite Rooter is a state licensed, full service, plumbing company. This means that we have to maintain industry standards to stay licensed. All of our technicians are experienced plumbers, with years of in the field knowledge and are certified. We believe in constant education and training. We have training sessions at our office 3 times a week where we discuss and train on all aspects of plumbing so we can provide a truly Elite experience to our clients.

Elite Rooter

FAQs

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