FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're a full-service roofing company specializing in high-quality materials with extended warranties to keep you protected. Our transparent pricing is always determined based on your roof's size, complexity, and accessibility - ensuring you get exactly what you need, nothing more. Our Pricing Structure: • Three Quality Tiers Available: From 30-year to premium 50-year warranty systems • All-Inclusive Estimates: No hidden fees - everything is clearly outlined upfront • Competitive Solar Shingle Pricing: $4-6 per kW with 30% federal tax credit available • Flexible Payment Options: 50% down, balance due upon completion Money-Saving Opportunities: 🏠 Neighborhood Discounts: Save when multiple neighbors schedule together 💰 Seasonal Specials: Summer promotions and energy-efficiency incentives 🌟 Premium Upgrade Credits: Up to $1,500 credit toward premium roofing systems 🔧 Maintenance Plans: Overhead Care Club at just $14.95/month Our Value Guarantees: ✅ Apples-to-Apples Guarantee: Find comparable work for less? We'll pay the difference + $50 bonus ✅ 100% Satisfaction Guarantee: Not happy? We'll make it right or refund 100% ✅ 10-Year Workmanship Warranty on complete roof replacements ✅ No-Blame Guarantee: If manufacturer won't honor warranty, we'll fix it free Why Our Pricing Delivers Value: • Master CertainTeed certified installers (not just any crew) • Premium materials that last longer = better long-term investment • Licensed, insured, and bonded for your protection • 20+ years of experience means we get it right the first time We provide the best service at the best price because we believe quality roofing shouldn't break your budget - it should protect it for decades to come.
- What is your typical process for working with a new customer?
Our Proven Customer Process - From First Contact to Final Satisfaction: 1. Initial Consultation & Roof Report We start with a comprehensive roof inspection and detailed report to assess exactly what we're working with. This isn't just a quick look - we document everything with photos and provide you with a complete assessment of your roof's current condition. 2. Attic Evaluation During Home Appointment During our in-home consultation, we perform a thorough attic evaluation to check if your roof is venting properly and identify any existing leaks or moisture issues. This step is crucial for ensuring your new roof performs optimally and prevents future problems. 3. Customized Solution Presentation Based on our findings, we present tailored options including: Traditional roofing solutions with 30-50 year warranties Energy-efficient upgrades like Thermal Shield Solar shingle options (CertainTeed Solstice) for maximum savings Clear pricing for each tier with no hidden costs 4. Product Selection & Scheduling (The Fun Part!) Once you're ready to proceed, we help you choose your shingle colors, materials, and any upgrades. We coordinate scheduling around your timeline and ensure all permits and materials are ready before we start. 5. Pre-Job Preparation Document everything with pre-job photos Set up HBR yard sign and neighborhood marketing Verify all Terms & Conditions are signed Confirm weather window and material delivery 6. Professional Installation Master CertainTeed certified installers Daily cleanup and progress updates Quality control inspections by our master craftsmen Safety protocols and property protection 7. Final Inspection & Completion Comprehensive cleanup with magnetic nail sweep Final walkthrough and photo documentation Warranty paperwork and maintenance guidance Payment collection and customer satisfaction verification 8. Follow-Up & Ongoing Support Request for reviews and referrals Overhead Care Club membership options ($14.95/month) 10-year workmanship warranty support Annual maintenance reminders What Makes Our Process Different: ✅ Master certified installers (not just any crew) ✅ Detailed documentation at every step ✅ Multiple guarantee protections ✅ 20+ years of refined processes ✅ Family-owned accountability This process ensures you get exactly what you expect, when you expect it, with the quality that lasts decades!
- What education and/or training do you have that relates to your work?
Master-Level Expertise & Leadership: • Journeyman Roofer with 30+ Years Experience leading our team • Master CertainTeed Shingle Applicator Certification - the highest level of manufacturer recognition • Family-Owned Since 2004 with 20+ years of refined installation processes Comprehensive Manufacturer Certifications: ✅ CertainTeed Master Shingle Applicator (premium tier certification) ✅ Malarkey Roofing Systems Certified ✅ IB Roofing Products Certified with hands-on training twice yearly ✅ CertainTeed Solstice Solar Shingles Certified - cutting-edge energy technology Rigorous Team Standards: • Background Checked & Drug Tested - every team member, no exceptions • Uniform Training Standards across all installation crews • Master Craftsmen Quality Control on every project • Licensed & Insured (RCE-13796) with full state compliance Ongoing Professional Development: 🎓 Bi-Annual Manufacturer Training - staying current with latest techniques and products 🏗️ Modern Building Code Training - ensuring compliance with evolving standards ⚠️ OSHA Safety Certification - protecting our team and your property 📚 Continuous Education in energy-efficient roofing solutions and solar integration Specialized Training Areas: • Advanced leak detection and moisture management • Energy-efficient installation techniques (Thermal Shield systems) • Solar shingle integration and electrical safety • Insurance claim documentation and restoration processes • Customer service excellence and communication What This Means for You: When you choose Hawaiian Built Roofing, you're getting a team that doesn't just "do roofing" - you're getting master-certified professionals who stay ahead of industry changes, follow the strictest safety protocols, and deliver installations that meet or exceed manufacturer specifications every time. Our commitment to ongoing education ensures your roof is installed using the most current techniques and highest quality standards available in the industry today.