FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge $60 per room and $60 per staircase. Right now, we’re running a Buy 2 Rooms, Get 1 Free special — perfect for adding a staircase or extra room at no cost. Pet urine removal (P.U.R.T.) is a specialized service and requires in-person inspection for accurate pricing. All quotes are transparent, with no hidden fees. You can get instant pricing and book online in under 2 minutes at *****************************.
- What is your typical process for working with a new customer?
New customers can either call our office or use our online system to get instant quotes and book an appointment. On the day of service, we do a full walkthrough so you can point out any areas of concern. You’ll receive firm pricing before any work begins — no surprises. We’ve done this over 25,000 times, so you’re in good hands!
- What education and/or training do you have that relates to your work?
All of our technicians complete Chem-Dry’s rigorous 5-Star Training Program and must re-certify annually to maintain their status. We’re highly trained in identifying and removing all types of stains — from everyday spills to tough pet accidents. Our team brings expert knowledge and hands-on experience to every job.