FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, condition, accessibility, and overall scope of each project. We provide clear estimates upfront and confirm the final price before beginning any work, so there are no unexpected charges. Additional fees may apply for factors such as third-story access, storm windows, screen cleaning, heavy buildup, repairs, specialty equipment, or services added after the original estimate. We also offer discounts for first-time customers, bundled services, recurring maintenance plans, and larger projects when applicable.
- What is your typical process for working with a new customer?
Our process begins with learning about the customer’s project, goals, property, and preferred timeline. We may request photos, measurements, an approximate window count, or schedule an on-site assessment when needed. Once we understand the scope, we provide a clear estimate outlining the recommended services and pricing. After approval, we schedule a convenient service date and confirm the details before arrival. On the day of service, our team completes the work carefully, communicates any unexpected findings, and performs a final walkthrough whenever possible to ensure the customer is satisfied.
- What education and/or training do you have that relates to your work?
We bring over 10 years of hands-on experience in residential and commercial exterior property maintenance. Our training includes professional window cleaning, gutter cleaning, pressure and soft washing, deck repairs, wood preparation, staining and sealing, as well as seasonal snow and ice removal. We have developed our expertise through years of field experience, continued study of industry best practices, manufacturer-recommended application methods, equipment operation, job-site safety, and proper surface protection. We continually refine our techniques to ensure each project is completed safely, efficiently, and with lasting results.