FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, competitive, and based on the scope of work. Here’s what to expect: Hourly Rates: Most services have a one-hour minimum charge. After that, billing is in 15-minute increments. Flat Rates: Some common tasks (like TV mounting or furniture assembly) may qualify for flat-rate pricing — just ask! Estimates: We provide clear, upfront estimates before any work begins. No Hidden Fees: You’ll never be surprised with unexpected charges. Materials & Parts: If your job requires materials or replacement parts, those will be billed separately with your approval. Discounts: We occasionally offer promotions or discounts for new customers, referrals, or bundled services — follow us on social media or ask when booking!
- What is your typical process for working with a new customer?
Reach Out: Contact us via our website, phone, or text to tell us about your repair or project. Get a Quote: We’ll ask a few questions to understand the job and provide a clear estimate—sometimes right on the spot, or after a quick assessment. Schedule a Visit: Choose a date and time that fits your schedule. We offer same-day or next-day appointments whenever possible. Service Delivery: Our skilled technician arrives on time, equipped to complete the job efficiently and professionally. Review & Pay: After the work is done, we review the results with you to ensure satisfaction. Payment is accepted via your preferred method. Follow-Up: We’re always here if you have questions or need additional help later on. At NextDoorly Fix, your satisfaction and trust are our top priorities. We’re excited to help with your home needs!
- What education and/or training do you have that relates to your work?
Professional Trade Certifications: Many hold certifications in areas such as electrical work, plumbing, carpentry, or HVAC. Hands-On Experience: Years of practical experience solving a wide variety of home repair and maintenance challenges. Ongoing Training: We regularly update our skills to stay current with the latest tools, techniques, and safety standards. Background Checks & Safety: Each technician is background-checked and trained in safety protocols to protect you and your home. Our commitment to education and training means you can trust us to handle your repairs efficiently and professionally every time.