FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
💰 To prepare your quote, we’ll ask for your ZIP code, approximate square footage, number of bedrooms and bathrooms, and the type of cleaning you need. Your home’s condition and any additional tasks also affect the price. Please mention requests such as cleaning inside the oven, refrigerator, cabinets, or windows so we can confirm whether they’re included in your selected service. We bring our own cleaning supplies, vacuum, and mop. If the home needs more work than originally described, we’ll discuss any price adjustment with you before doing additional work.
- What is your typical process for working with a new customer?
📋 Here’s how booking works: 1. Send us your ZIP code, home size, preferred date, and the cleaning service you need. Photos of areas with heavy buildup help us estimate more accurately. 2. We confirm the price, included tasks, and any extras. 3. Before the visit, we coordinate entry, parking, and any building access requirements. 4. On cleaning day, we bring our supplies and equipment and review your main priorities. 5. At the end, we invite you to check the results with us if you’re available. For move-in/move-out cleaning, please let us know whether the home will be empty and make sure water and electricity are available.
- What education and/or training do you have that relates to your work?
🧽 We’ve developed room-by-room cleaning checklists and individual guides for our cleaning products and equipment. These cover tasks such as removing kitchen grease, cleaning bathroom buildup, wiping glass without streaks, and choosing products suitable for different surfaces. Our equipment guides cover our Shark vacuum, Bona mop, and steam cleaner. Our preparation also includes reviewing product directions, required contact times, and surfaces where a product should not be used.