FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of your home, the number of bedrooms and bathrooms, the cleaning type, and its overall condition. We gently review all details beforehand so you know exactly what is included. Extra tasks are always discussed and agreed upon in advance—no hidden fees or unexpected surprises. Discounts are available for recurring visits and special offers.
- What is your typical process for working with a new customer?
We start with a friendly chat to learn about your home, layout, cleaning preferences, and any building access details (like concierge rules or parking). Before our visit, we confirm the scope of work and arrival timing. Our team arrives with professional supplies, ready to care for your home with special attention to kitchens, bathrooms, floors, and high-touch areas. We make the entire process smooth and effortless for you.
- What education and/or training do you have that relates to your work?
Our team is thoroughly trained in modern cleaning techniques, safety standards, and delicate surface care (hardwood, quartz, marble, stainless steel, and glass). We believe in using the right gentle product for each surface rather than harsh chemicals. Every team member undergoes a background check and shares our values: clear communication, consistency, and utmost respect for your personal space.