If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With Crystal Crew, your space will sparkle — and you’ll enjoy the comfort and confidence of a truly professional clean.
At Crystal Crew, we pride ourselves on delivering exceptional cleaning services tailored to your unique needs.
We specialize in high-quality residential and office cleaning services. Our team ensures attention to detail and consistent results. Please note that we do not provide wet carpet cleaning (stain removal) – we vacuum carpets only. We also do not offer post-renovation or post-construction cleaning services.
Choose Crystal Crew for a cleaner, healthier, and more comfortable space you can truly enjoy.
We Are Fully Bonded and Insured!
Overview
Current Top Pro
Hired 41 times
Serves Chicago, IL
Background checked
6 employees
5 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, PayPal, Square cash app, Stripe, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Cleaning type
Extra services
Interior window cleaning
Fridge cleaning
Oven cleaning
Laundry
Pets
Houses with pets
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, punctuality, and work quality.
Exceptional 5.0
21 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Nicole A.
Jan 31, 2026
•
Hired on Thumbtack
such a great and amazing experience! went above and beyond, i received help for a thorough deep clean for a move out. moving is always a very stressful time for me, especially this time around, and everything was done perfectly. thank you!
Details: 3 bedrooms • 1 bathroom • Move out cleaning • Fridge cleaning • Interior cabinet cleaning • No pets in home • Just once
Crystal Crew💎's reply
Thank you so much for your wonderful review! We’re truly glad we could help make your move-out less stressful and that everything was done to your satisfaction. It means a lot to us to hear such kind feedback. Thank you for trusting us, and we wish you all the best in your new place!
House Cleaning
Brittany N.
Dec 26, 2025
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Hired on Thumbtack
Crystal Crew Cleaning did a wonderful job cleaning my mom’s two-bedroom apartment. They were detailed, professional, and left everything looking fresh and clean. I’m really happy with their work and would definitely use them again.
Details: 2 bedrooms • 1 bathroom • Move out cleaning • Fridge cleaning • Interior cabinet cleaning • Pets in home • Just once
Crystal Crew💎's reply
Thank you for the wonderful review! We’re so glad you’re happy with our work. It means a lot to us, and we’d be happy to help you again anytime!🫶🏻
House Cleaning
Nesreen S.
Apr 7, 2026
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Hired on Thumbtack
Did a great job cleaning my home. Would hire them again!
Details: 1 bedroom • 3 bathrooms • Deep cleaning • Window cleaning (interior) • Oven cleaning • Baseboard cleaning • Pets in home • Every week
Crystal Crew💎's reply
Thank you for your kind words! We’re glad you’re happy with the cleaning, and we’d be happy to help you again anytime.🫶🏻
House Cleaning
Michelle M.
May 10, 2026
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Hired on Thumbtack
Smelled great, looked good. Some grime left on the shower tile & window.
Details: 3 bedrooms • 1 bathroom • Deep cleaning • Fridge cleaning • Oven cleaning • Baseboard cleaning • Pets in home • Just once
Crystal Crew💎's reply
Thank you for your feedback. We’re glad to hear you were happy with the fresh scent and overall presentation. We also appreciate you pointing out the areas that didn’t meet expectations, specifically the shower tile and window. We take comments like this seriously and will review it with our team to ensure greater attention to detail moving forward. We truly value your feedback and hope to provide you with an even better experience next time! 🌸
House Cleaning
Dennis B.
May 14, 2026
•
Hired on Thumbtack
Loved my cleaning! It was scheduled the next day and it was superb
Details: 2 bedrooms • 2 bathrooms • Deep cleaning • Fridge cleaning • Oven cleaning • Baseboard cleaning • Window cleaning (interior) • Pets in home • Just once
Crystal Crew💎's reply
Thank you so much for your kind words! We’re glad we could schedule your cleaning for the next day and that you were happy with the service. We truly appreciate your feedback and look forward to helping you again!
House Cleaning
Credentials
Background Check
Karina Shemenova
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, fair pricing with no hidden fees. Our rates are based on the size of your home or office, the type of cleaning you need, and how often you schedule our services.
We also offer:
✅ Discounts for recurring clients (weekly, biweekly, or monthly)
✅ Special rates for first-time deep cleans
✅ Customized quotes for move-in/move-out
What is your typical process for working with a new customer?
Our Typical Process for New Customers
1. Initial Contact & Consultation – We’ll discuss your cleaning needs, preferences, and any special requests by phone, email, or in person.
2. Customized Quote – Based on your space and cleaning requirements, we’ll provide a clear, no-obligation estimate.
3. Scheduling – We’ll work with you to find a convenient time for your first cleaning.
4. First Cleaning – Our trained team arrives on time, brings all necessary supplies, and performs a thorough cleaning according to your customized plan.
5. Follow-up – After the cleaning, we check in to make sure you’re 100% satisfied and make any adjustments for future visits if needed.
We focus on making the process easy, stress-free, and transparent from start to finish!
What education and/or training do you have that relates to your work?
Our team members are professionally trained in residential and commercial cleaning best practices. We undergo hands-on training in:
✅ Proper use of eco-friendly and traditional cleaning products
✅ Safe and effective cleaning techniques for different surfaces
✅ Workplace safety
In addition, our management team stays up to date with industry certifications and continuing education to make sure we deliver high-quality, reliable, and safe cleaning services every time.
