FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent! We offer rates based on the size of your space, the type of cleaning service needed (standard, deep clean, move-in/out, etc.), and how often you schedule (one-time or recurring). Discounts: We provide discounts for recurring services (e.g., weekly or biweekly cleanings) and special promotions throughout the year—just ask! Fees: There are no hidden costs. If additional tasks are requested beyond the original scope, we’ll always check with you first. Travel fees may apply for locations outside our standard service area. Flexibility: Need a custom quote? We’re happy to tailor a plan to fit your budget and needs. Let us know how we can help!
- What is your typical process for working with a new customer?
We make working with new customers easy and stress-free! Here’s how it typically works: 1. Consultation: We start with a quick call or online form to understand your needs—whether it’s a one-time deep clean, recurring service, or something custom. 2. Custom Quote: Based on your space size, cleaning type, and frequency, we’ll provide a transparent, no-obligation quote. (Pro tip: Recurring services often save you $$!) 3. Schedule Your First Clean: Pick a date/time that works for you, and we’ll arrive fully equipped. Need key access or special instructions? Just let us know! 4. First Service: Our team shows up on time, in uniform, and follows your checklist (or our proven system). Expect thoroughness, respect for your home, and clear communication. 5. Feedback & Adjustments: After your clean, we’ll check in to ensure everything met—or exceeded—your expectations. Happy? We’ll lock in your next appointment! Flexibility is key—we adapt to your routine! Ready to get started?
- What education and/or training do you have that relates to your work?
Our team is professionally trained to deliver top-quality cleaning services with expertise and care! Here’s what sets us apart: - Industry-Standard Training: All cleaners complete rigorous in-house training on cleaning techniques, product safety, and efficient time management. - Specialized Knowledge: We’re certified in eco-friendly cleaning (using green products), stain removal, and handling high-end surfaces (like hardwood, marble, or delicate fixtures). - Safety First: Training includes OSHA-recommended practices for chemical handling, ladder safety, and COVID-19/disinfection protocols. - Ongoing Education: We stay updated on the latest tools and methods through regular workshops—because your home deserves the best! Rest easy knowing your space is in skilled hands. Want details on our specific processes? Just ask!