FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the type of cleaning requested, and the overall scope of work. We provide personalized quotes through direct messaging so each client receives pricing that reflects their specific needs. Any additional services or applicable fees are discussed in advance. There are no hidden charges — we believe in clear, upfront communication, so you always know the full cost before cleaning begins.
- What is your typical process for working with a new customer?
For our River North clients, we make the process simple and efficient for busy schedules, downtown apartments, condos, and high-rise homes. We start by learning more about the home, the type of cleaning needed, the number of rooms and bathrooms, and any special instructions. Based on those details, we provide a personalized quote and help schedule a convenient cleaning time. Before the appointment, we confirm all details in advance. Our team arrives prepared with professional-grade supplies and equipment. After the cleaning, we follow up to make sure everything meets expectations and can also discuss recurring service options.
- What education and/or training do you have that relates to your work?
Our work is built on hands-on experience, professional cleaning standards, and consistent internal training. Every team member is trained in proper cleaning techniques, safe product use, surface care, and attention to detail. We also focus on consistency, communication, and quality control so every client receives reliable service and a home that feels truly cared for.