FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the type of cleaning requested, and the overall scope of work. We provide personalized quotes through direct messaging so each client receives pricing that reflects their specific needs. Any additional services or applicable fees are discussed in advance. There are no hidden charges — we believe in clear, upfront communication, so you always know the full cost before cleaning begins.
- What is your typical process for working with a new customer?
For our Streeterville, Magnificent Mile, and Gold Coast clients, we focus on careful, respectful, and detail-oriented service for apartments, condos, and high-rise residences. We start by learning about the home, the type of cleaning requested, access instructions, building requirements, and any specific preferences. Based on those details, we provide a personalized quote and schedule a convenient appointment. Before the service, we confirm everything in advance. Our team arrives prepared, works carefully throughout the home, and follows up afterward to make sure the client is happy with the results.
- What education and/or training do you have that relates to your work?
Our work is built on hands-on experience, professional cleaning standards, and consistent internal training. Every team member is trained in proper cleaning techniques, safe product use, surface care, and attention to detail. We also focus on consistency, communication, and quality control so every client receives reliable service and a home that feels truly cared for.