FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the type of cleaning requested, and the overall scope of work. We provide personalized quotes through direct messaging so each client receives pricing that reflects their specific needs. Any additional services or applicable fees are discussed in advance. There are no hidden charges — we believe in clear, upfront communication, so you always know the full cost before cleaning begins.
- What is your typical process for working with a new customer?
For our Lakeview and Wrigleyville clients, we make the process easy for renters, condo owners, families, and busy professionals who need regular cleaning or a one-time refresh. We start by asking about the home, the number of rooms and bathrooms, the cleaning type, scheduling preferences, and any special instructions. Once we understand the details, we provide a personalized quote and schedule a convenient appointment. Before the service, we confirm everything in advance. Our team arrives prepared with professional-grade supplies and equipment, completes the cleaning carefully, and follows up to make sure the client is satisfied.
- What education and/or training do you have that relates to your work?
Our work is built on hands-on experience, professional cleaning standards, and consistent internal training. Every team member is trained in proper cleaning techniques, safe product use, surface care, and attention to detail. We also focus on consistency, communication, and quality control so every client receives reliable service and a home that feels truly cared for.