FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the residence, the number of bedrooms and bathrooms, the type of cleaning, and the overall scope of work. We review the details before confirming the appointment and explain what is included. Additional services or changes to the original scope are discussed in advance, so the final cost does not come out of nowhere. Discounts may be available for recurring cleaning or selected promotions.
- What is your typical process for working with a new customer?
For Gold Coast and nearby Streeterville clients, we often clean condos, apartments, high-rises, and private residences. We start by asking about the home, the number of rooms and bathrooms, the cleaning type, building access, timing, and any surfaces or areas that require special care. Before the appointment, we confirm the scope and access details. Our team arrives with professional supplies and works carefully through the space, focusing on kitchens, bathrooms, floors, surfaces, and the details that are easy to miss. The process should feel organized—not like a game of “what did we agree to again?”
- What education and/or training do you have that relates to your work?
Our team receives training in safe cleaning methods, product use, surface care, and attention to detail. We understand that a stone countertop, hardwood floor, stainless-steel appliance, and painted cabinet should not all be treated the same way. We use a careful approach based on the surface and the condition of the home. Team members are background-checked, and our internal standards also emphasize respectful communication, consistency, and careful handling of the client’s space.