FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the size of the home, the number of bedrooms and bathrooms, the type of cleaning, and the condition of the space. We review the details before confirming the appointment and explain what is included. Any extra services or additional charges are discussed in advance. We believe the price should be clear before the cleaning begins—not decoded afterward. Discounts may be available for recurring service or selected promotions.
- What is your typical process for working with a new customer?
For Lincoln Park, Old Town, and nearby North Side clients, we clean apartments, condos, townhomes, and private homes. We begin by asking about the layout, number of rooms and bathrooms, cleaning type, pets, timing, access, and any areas that need extra attention. Before arrival, we confirm the scope and priorities. Our team brings professional supplies and focuses on kitchens, bathrooms, floors, surfaces, and high-touch areas. We are comfortable working in real homes that are busy, lived-in, or overdue for a reset. We just ask that floors and surfaces be reasonably accessible so they can be cleaned properly.
- What education and/or training do you have that relates to your work?
Our team receives training in cleaning techniques, safe product use, surface care, and consistent service standards. We pay attention to different household needs, including pets, children, hardwood floors, stone surfaces, finished cabinetry, and high-use areas. Team members are background-checked. We also focus on respecting personal belongings and communicating clearly when something requires special handling.