FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the number of bedrooms and bathrooms, the cleaning type, and the overall condition of the space. We review the details before confirming the appointment and explain what is included. Any extra services or additional charges are discussed in advance, so there are no unpleasant surprises at the finish line. Discounts may be available for recurring cleaning or selected promotions.
- What is your typical process for working with a new customer?
For Lakeview, Wrigleyville, and nearby Chicago clients, we work with apartments, condos, homes, pet households, busy families, and professionals. We begin by asking about the size of the space, the number of rooms and bathrooms, the cleaning type, pets, timing, access details, and the areas that need the most attention. Before the appointment, we confirm the scope and priorities. Our team brings professional supplies and focuses on kitchens, bathrooms, floors, surfaces, mirrors, and high-touch areas. Whether you need a one-time reset or help keeping up with regular cleaning, we start with the actual needs of your home.
- What education and/or training do you have that relates to your work?
Our team receives training in safe cleaning techniques, product use, surface care, and attention to detail. We understand that homes with pets, children, frequent guests, or heavy daily use may need a different approach from a rarely occupied space. Team members are background-checked. We also emphasize respectful communication, consistency, and careful work around personal belongings and household items.