FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the size of the home, the number of bedrooms and bathrooms, the type of cleaning, and the overall condition of the space. We review these details before confirming the appointment so you know what the service includes. Any extra services or additional charges are discussed and approved in advance. No mystery math, no surprise add-ons after the cleaning. Discounts may be available for recurring service or selected promotions.
- What is your typical process for working with a new customer?
For River North clients, we commonly work with apartments, condos, high-rises, and downtown homes. We begin by asking about the size of the space, the number of rooms and bathrooms, the type of cleaning, building access, parking or loading instructions, and any areas that need special attention. Before the appointment, we confirm the scope of work, timing, access details, and priorities. Our team arrives with professional supplies and works through the home carefully, with special attention to kitchens, bathrooms, floors, surfaces, and high-touch areas. Downtown buildings have their own rhythm, so clear access instructions make the day easier for everyone.
- What education and/or training do you have that relates to your work?
Our team receives training in cleaning techniques, safe product use, surface care, and attention to detail. We are especially careful around common apartment and condo surfaces such as hardwood, stone, quartz, stainless steel, glass, and finished cabinetry. The goal is not to use the strongest product in the bottle. The goal is to use the right product for the right surface. Team members are background-checked, and we also focus on communication, consistency, and respecting the client’s space.