FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Cleanings are transparently priced based on your needs. Before you book, you get an instant estimate based on the number of cleaning hours you need and your cleaner’s hourly rate. Pricing is shown throughout the booking process so you can always review the full details before confirming. No need to call around for quotes. Our best cleaning rates, and most popular booking option, come with our ForeverClean membership. New members get their first 3-hour cleaning free with a 6-month membership. After that first cleaning, member rates start at $18/hr, up to 60% off non-member rates.
- What is your typical process for working with a new customer?
Booking takes minutes. Tell us about your home, pick a date and time, and request a cleaner. You’ll get matched with a vetted, background-checked cleaning pro near you that best fits your needs. You can browse your cleaner's profile (photos, ratings, reviews), message them directly, and manage your whole appointment from your phone. Loved your clean? Rebook the same pro in one tap.
- What education and/or training do you have that relates to your work?
Every cleaning professional on our platform is background-checked before they ever step into a customer's home, and must maintain a minimum rating standard to stay on the platform. So you don't have to guess at cleaner quality. Cleaners average 4.8 stars, and every review comes from a verified customer who actually had that cleaning. A profile shows a cleaner's real track record: rating, number of reviews, cleaning history. This level of transparency means you can book with confidence every time.