FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Recurring cleaning- flat fee. ( flexible and always best rate) Laundry, oven, refrigerator, windows cleaning extra $$. $40. one time Cleaning-3 h min charge $45 Move in and out services. $40. initial cleaning 3 h min charge $45. Deep/spring cleaning $49. Post construction cleaning $20 Refrigerator inside $20 Oven inside (self cleaning oven MUST be run one day before cleaning, otherwise it will not be cleaned; -$30 2 loads of laundry wash/dry/fold; -$25 folding washed clothes only ; Add- ons : - Windows wash from inside - Blinds hand wiped - Dishwasher: load, run, unload - baseboards washed The service cost varies depending on: •Frequency of cleaning •Condition of home •Pets living inside the home or not •Size of home •Number of people living in home • Individual work with every recurring customer. - I'm always open to negotiation and pretty flexible but my prices are fair and estimated based on years of experience. Flat rate very flexible and negotiate. Since 11/1/2017 - Late Cancellations : Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding. Right to Refuse Service: We have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. We may refuse service on the spot and you will be charged the cancellation fee $50.
- What is your typical process for working with a new customer?
We carefully listen to our customers and make sure we customize regular cleanings upon customer’s requests, and get to know as many details about your home as possible. Introduction Asking about preferences (what needs to be done, the way of floor cleaning, bathroom cleaning etc.) If there are any pets at home -ask their name, behavior and specific treatment preferences.
- What education and/or training do you have that relates to your work?
10 years experience, best training - working every day! :) We work hard and honest to earn our customer’s trust and build reputation. Fully licensed, bonded and insured