LawnStarter Lawn Care

States they work in new Lenox and then I tried to make an appointment. Spent the time then told they don’t service my area. Waste of time and misleading.

Quick to sign u on, I admit the app is easy and set up good in mind overall. Customer service did respond within 2 hrs, but took week to get on schedule. Told me Tuesday, then my quote said between Tuesday-Wednesday... that’s 2 day window . No show on Tuesday, I inquired and app says wait a day after the latter!! On Wednesday the crew they scheduled is wuth send push notifications and texts on way, canceled in route. Schedule 2 hrs later, to cancel and add onto Monday. Nope. Cancel me all together. I took business elsewhere

First, it takes a lot of time and effort to just get a quote. I messaged them on here and they messaged back that I have to go to a website to put in my address. Few hours later, someone calls back to speak to me. (After I declined services, someone else calls me back to speak to me again about services.) Second, the quote was $29 on thumbtack, after I put in the size of my yard and what I needed done. The quote the rep gave me was $49.99. What caused the $20 difference? Finally, they wanted me to commit to 3 mows. I only need a one time mow. I’ve never heard of that.

Do not hire this company. I ordered their service gave them my payment info. I was scheduled a week out. They never showed up. Then I get an email after my service was supposed to be completed saying they don’t have anyone to cut my grass. How is that ok? Now my grass is super long and I gotta find someone else to do it cause this company is too incompetent to even fill an order that I paid 120$ for. What a joke

Please do NOT book them! Ever! I love using thumbtack and have used so many companies from here and this is the worst. I had them scheduled to come today and no one showed up. The manager of the crew messaged me and stated he would be here at 9 and no show. I called customer service and was told two completely different stories and was told it’s “policy” they can show up within a four day window and he shouldn’t have told me that he was coming. I understand you have policies but don’t tell people when you are going to show up. Everyone I talked to on the phone had no idea what they were doing. Do NOT book them!! If you do you will be so disappointed.