Captain Clean Restoration CO.

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Prices are charged in one of 3 ways, by the hour, by room or square foot. For smaller cleaning projects we can quote you right over the phone or by email. For larger deep cleaning or restoration projects, it maybe necessary to do a walk through inspection. A simple google cost to remediate mold or for water damage restoration in our area range from $3 a Sq foot all the way to $18 per Sq foot. Estimates and quotes can vary tremendously from one another and can leave you as a customer more confused than before you called someone. Beware of free estimates, while we can give a free quote a written estimate with specifications and measurement is far more accurate. Please remember Time + Quality + Cost = Value. With water and mold damage calls particular, say you have one company which gives a complete inspection and written protocol to remediate and restore your area for $1,200. Another company gives you an estimate to restore the same area for $800. Just looking at the numbers the 2nd company appears to be the better choice. What happens a lot in this industry because there is no regulation that mandates certification for mold remediation is you have a lot of contractors skipping steps either to lower the cost of the job or because they are unaware of the right protocols. The only way to know the value of the 2 estimates is to see them itemized out. The one for $1,200 may have 9 different steps to complete the remediation while the $800 only has 5. There are many corners that can be cut in this business you have a right to know the right way to do things so you may make an informed decision on which company to hire.
• What is your typical process for working with a new customer?
  Interview. We try to ask the right question to get an idea on how to best serve you. We also welcome questions and like when our customers want to know about our company.
• What education and/or training do you have that relates to your work?
  We are a certified firm with the I.I.C.R.C. and the I.R.I. We also are certified with OTS for Asbestos abatement and Lead removal. We have over 16 years of field experience