FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the size, condition, and type of material. I always provide clear and upfront estimates — no hidden fees. Discounts may be available for multiple items or combined services. My goal is fair pricing with high-quality results.
- What is your typical process for working with a new customer?
First, I ask for photos and basic details to understand the condition and fabric type. Then I provide an accurate estimate and schedule a convenient time. On the job, I inspect the material, choose the right cleaning method, apply pre-treatment, deep clean with extraction, and ensure proper drying. My goal is visible results and customer satisfaction.
- What education and/or training do you have that relates to your work?
I have hands-on training in professional upholstery and mattress cleaning. I continuously learn modern cleaning techniques, fabric identification, and stain removal methods. I also work with professional-grade equipment and safe cleaning solutions to ensure high-quality results without damaging materials.