FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that we work with all insurance companies on covered losses including fire and smoke damage and most water and mold damage. We also offer self pay discounts.
- What is your typical process for working with a new customer?
We typically start by offering a free same day in home inspection including the use of a moisture meter and thermal imaging camera to determine what items of your home or business are wet. We scope the job and offer recommendations on both mitigation (setup, demo (if needed) cleaning, disinfecting and professional setup and monitoring of commercial grade drying equipment including dehumidifiers and air movers). Throughout the process we explain the homeowner their options for going through the insurance claim process or using a self pay option. Upon completion of the mitigation we also plan, schedule and complete the repairs or rebuild process. For insurance related claims we help guide the owner thru the process and offer direct correspondence with your insurance carrier for documentation and billing.
- What education and/or training do you have that relates to your work?
All of our owners, project managers and technicians are certified with the IICRC (Institute of Inspection Cleaning and Restoration Certification). We also are consistently completing continuing education courses in the fields of water and fire mitigation along with mold remediation, contents cleaning and structural drying.