FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing with no hidden fees. Our rates depend on the size of the home, the level of cleaning, and the frequency of visits. We offer several types of discounts, including: • First-time customer discount • Weekly, bi-weekly, and monthly recurring discounts • Senior discounts • Pet-friendly home discounts • Loyalty rewards for long-term clients • Special pricing for move-in/move-out cleanings and post-construction Before confirming any appointment, we always send a transparent price breakdown so you know exactly what you’re paying for.
- What is your typical process for working with a new customer?
Our process is designed to make your experience smooth, easy, and stress-free: 1. Initial contact — we ask a few quick questions about your home, cleaning needs, and any special requests. 2. Service recommendation — based on your answers, we guide you to the best cleaning type for your situation. 3. Confirmation — we send a clear quote, arrival window, and booking confirmation. 4. Reminders — you receive reminders before your cleaning day. 5. Arrival — our cleaners arrive on time with all supplies, equipment, eco-friendly products, and full professionalism. 6. Cleaning process — we clean thoroughly, following your priorities and home specifics. 7. After-care — we send before/after photos and check in to ensure you’re 100% satisfied. We treat every home with care, respect, and attention to detail.
- What education and/or training do you have that relates to your work?
Our cleaners are trained in: • Deep cleaning techniques • Eco-friendly, pet-safe product usage • Bathroom and kitchen sanitizing • Post-construction cleaning • Move-in and move-out standards • Airbnb/short-term rental turnover • Floor care for different surfaces • Disinfection and high-touch area protocols • Organizational cleaning methods (decluttering, staging) • Customer service, safety, and professionalism We regularly train and update our team to meet the highest cleaning industry standards.