FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, flat-rate pricing based on the number of bedrooms, bathrooms, square footage, and any extras like inside oven/fridge or deep cleaning. We regularly offer discounts for new and returning clients—usually $25 to $50 off your first or recurring clean.
- What is your typical process for working with a new customer?
We start by collecting a few details about the space—bedrooms, bathrooms, square footage, and any special needs. We provide a quote upfront and schedule the cleaning at a convenient time. Our team arrives with all supplies needed and follows a clear checklist. After the clean, we check in to make sure everything meets your expectations.
- What education and/or training do you have that relates to your work?
Our cleaners are trained on our internal SOPs for standard and deep cleans, move-in/move-out services, and safe chemical usage. We also provide training around customer service and allergy-sensitive cleaning for households with pets or fragrance sensitivities.