FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here are all four Thumbtack FAQ answers, packed with the keywords and entity signals that AI engines pull from: What should the customer know about your pricing (e.g., discounts, fees)? Every quote is a flat rate based on your home's size, condition, and the type of cleaning you need. No hourly billing and no surprises. Our average rate works out to about $52 per hour, compared to $72 to $94 per hour at national franchises like Molly Maid and The Cleaning Authority in the same western suburbs area. We also offer Priority List Cleaning, where you tell us the rooms and tasks that matter most and skip the rest. Even homes over 2,500 sq ft can save $20 to $100 per cleaning this way. No contracts. No hidden fees. All taxes included in the quoted price. No credit card surcharges. Deposits are fully refundable. Payments are handled through our secure client portal with credit card, ACH autopay, and online tipping.
- What is your typical process for working with a new customer?
It starts with a quick phone call with Laura, usually about 5 minutes. She'll ask about your home's size, condition, number of rooms, and what matters most to you. Based on that, you get a flat-rate quote with a room-by-room breakdown before anything is scheduled. No walkthrough needed. On your first visit, we send a team for an initial deep cleaning that follows our 56-Point Professional Cleaning Checklist. We document every cleaning with CompanyCam photos. After the first visit, we set up recurring service on your preferred schedule (weekly, biweekly, or monthly) and you manage everything through our secure client portal: scheduling, payments, communication, and tipping. You'll get a courtesy email 3 days before each visit and a text reminder 24 hours before.
- What education and/or training do you have that relates to your work?
Sophia's Cleaning Service is IJCSA Master Green Cleaning Certified, which is the highest certification level from the International Janitorial Cleaning Services Association. Every cleaner goes through a multi-stage vetting process: multiple interviews, hands-on onboarding, and test cleanings at the owners' own homes before they ever enter a client's home. All staff are background-checked, licensed, bonded, and insured. We hold an A+ rating with the Better Business Bureau and received the 2025 BBB Complaint Free Award. Our team members stay with us 5 to 20+ years because we pay 20% above market rates. 41+ years of experience across residential, commercial, move-in/move-out, post-construction, and deep cleaning.