FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most Services are $80 depending on complexity and full scope of work needed. Hourly also available at $50 a hour(minimum 2 hours) Pricing and scope to be clarified prior to servicing.
- What is your typical process for working with a new customer?
1. Introduction and aligning of expectations, onsite walk showing areas we will be working in and affected devices 2. If possible, verify issue with the client, suggest possible resolutions and help select the best one for our client. 3. Verify and educate the client, Observations noticed and what/why certain actions were taken and finally have the client verify functionality.
- What education and/or training do you have that relates to your work?
For the Past 8 years I was working as a local Geek Squad in home Agent for Best Buy. Started as a home theater tech helper for about a year and quickly graduated to a In-Home PC tech for the following 7 Years. I am no stranger to tech or working with people or relating to people who are not familiar with their tech. Working with tech can be a daunting task, but with DuckIT it doesn't have to be.