FIXTECH365

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Pricing depends on the issue, device model, parts needed, and the amount of work required. I always explain the estimated cost before starting any repair. There are no hidden fees. Parts are quoted separately when needed. If a repair is declined after diagnostics, a small diagnostic fee may apply. Discounts may be available for returning customers, multiple devices, and regular maintenance services.

• What is your typical process for working with a new customer?

  First, I ask a few questions about the problem, the device model, and what happened before the issue started. Photos or short videos are helpful when possible. After that, I give an initial opinion and explain the next step. If the device needs to be checked in person, I perform diagnostics first and then explain what I found, what repair makes sense, and the estimated cost before starting any work. Once the customer approves the repair, I complete the work, test the device, and make sure it is working properly before returning it. Pickup and return may be available by appointment.

• What education and/or training do you have that relates to your work?

  I am not a hobbyist or someone who learned computer repair only from YouTube. I have a university degree in Computer Systems Engineering and 18 years of hands-on experience in computer, laptop, and electronics repair. My background includes computer architecture, electronics, diagnostics, troubleshooting, soldering, board-level repair, data recovery, Windows repair, upgrades, cooling system service, and custom PC builds. I was trained as a computer systems engineer, and I approach repairs the same way: find the real cause, understand how the system works, repair what makes sense, and test the device properly before returning it.