Mr. Duct (Naperville Office)

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Zip code

Duct and vent type

Total square footage of property

Number of vents

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Introduction

Founded in 2002 from a small office in Naperville, IL, Mr. Duct was born with a singular mission in mind: to improve the indoor air quality for the Greater Chicagoland community. Committed to doing so with both integrity and quality, owner Keith Thompson quickly hired his first three employees and gained NADCA certification—the industry’s most thorough set of standards for HVAC inspection, cleaning and restoration services. After answering the call to improve thousands of homes and businesses’ indoor air quality, Mr. Duct experienced explosive growth: first relocating to a larger office in Lisle, IL and then establishing seven additional offices to ensure outstanding service for both Chicago and the surrounding suburbs. Our team continues to grow to this day, with a staff of 50 specializing in residential, commercial and industrial HVAC services. Whether you need a vent, furnace or air conditioner maintenance check, cleaning, repair or installation, you can always be sure of one thing: we’ll take care of all your heating and cooling needs!

Overview

Hired 91 times

Background checked

50 employees

23 years in business

Business hours

SunClosedMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Check, Credit card, and Zelle.

Social media

Facebook, Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

2021

2020

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

45 reviews

5

89%

4

9%

3

0%

2

2%

1

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Read reviews that mention:

Rosalee r.

Dec 15, 2020

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Hired on Thumbtack

Will be hiring this company again. We had an issue with our dryer was told by our warranty company the dryer vents are clogged. We booked with Mr. Duct they came out and fixed the issue. They were professional explained what they did and now we want to hire for our vents to be cleaned as well.

Details: Condo/Apartment • Two-story building • 1,000 - 2,000 sq ft • Dryer • 1 - 5 vents • No, there is not regular smoking inside

Mr. Duct (Naperville Office)'s reply

Rosalee, wow, thank you for such a great review! We are so pleased and thankful to hear from you and know that everything went well. We look forward to having the opportunity to work with you again

Duct and Vent Cleaning

Scott B.

Sep 4, 2019

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Hired on Thumbtack

Mr. Duct responded within minutes of my post for a dryer vent cleaning. We arranged a time the next day and they arrived on time. Jason was the technician and took the time to explain what he was doing. He also gave some suggestions on a change to my dryer/connection tube which I tried. Good service, I felt the price was a little high for what I needed, but worth it for the speed they replied and got it done.

Details: 1 - 5 vents • Dryer • Rigid sheet metal • No, there is not regular smoking inside • Two-story building • 2,000 - 3,000 sq ft • House

Mr. Duct (Naperville Office)'s reply

Thank you kindly for the great feedback on your experience! We look forward to the next cleaning.

Duct and Vent Cleaning

Anand N.

Jul 10, 2022

·

Hired on Thumbtack

Details: Condo/Apartment • Single-level building • 1,000 - 2,000 sq ft • Heating and cooling • 11 - 20 vents • No, there is not regular smoking inside

Mr. Duct (Naperville Office)'s reply

Duct and Vent Cleaning

Janet C.

Mar 13, 2022

·

Hired on Thumbtack

They showed up the day after I contacted them and accommodated my timing needs. It got even better, they found a problem, fixed it and took care of the duct cleaning too! Thanks so much for coming out!

Details: House • Two-story building • 2,000 - 3,000 sq ft • Dryer • Rigid sheet metal • 1 - 5 vents • No, there is not regular smoking inside

Mr. Duct (Naperville Office)'s reply

Thank you for contacting us for the service. We are happy to provide quick turn around with great service. We appreciate your 5 star review and hope to work with you again in the future.

Duct and Vent Cleaning

Chris H.

Mar 1, 2022

·

Hired on Thumbtack

Contacted Mr. Duct on a Sunday. There technician came out the next day and early morning to fix my dryer vent clog. Super quick and responsive service! Dryer is now drying on less time needed. Highly recommended!

Details: House • Single-level building • 3,000 - 4,000 sq ft • Dryer • Rigid sheet metal • 1 - 5 vents • No, there is not regular smoking inside

Mr. Duct (Naperville Office)'s reply

Here at Mr. Duct we try our best to accommodate everyone's needs in a time sensitive matter. We know how important it is to have the home running in tip top shape and when things like this become an issues we are here an happy to help. Thank you for choosing Mr. Duct for your dryer vent cleaning, we hope to work with you again in the future.

Duct and Vent Cleaning

Credentials

Background Check

Keith Thompson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At Mr. Duct, we offer free quotes to all of our customers, and offer free on-site estimates for commercial and industrial properties. Due to the fact that we offer a wide range of services, prices vary. Contact us today to tell us more about the services you’re interested in and receive your free quote.
What is your typical process for working with a new customer?
Once we are contacted by a new customer, we speak with them to gather information about the type of property they have and the service(s) they are interested in. Once we gather all necessary information, we provide a quote over the phone, and are able to provide you with our next available date of service. We also send all of this information to our customers via email. Every customer is given a paper invoice at the time of service, receives an electronic copy of the invoice, and is also contacted approximately 30 minutes before our technician(s) arrives.
What education and/or training do you have that relates to your work?
All of our technicians are trained extensively on-site by our senior technicians. All of our training is hands on, and includes aspects such as ladder safety.

Mr. Duct (Naperville Office)

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