- What should the customer know about your pricing (e.g., discounts, fees)?
We are very budget-friendly, fair, honest, and have competitive pricing. No estimate is ever final with US Home Services: which is exactly why it's an "estimate". We have a Meet It and BEAT it policy (which means we will not only meet any other estimates, but also BEAT it, as long as it's apples to apples in the job details. We're happy to negotiate pricing! We have a very exciting Get It Done Now Special Discount (which means approving your quote right away and getting right on the schedule) Giving this Get It Done Now Special Discount to our customers enables us to always have steady, stable work for our techs (as they are not paid by the hour, but by the job) An important side-note here is that by being transparent with our customers how our techs are paid, is that you can be extra -assured that our techs never rush through a job or cut any corners, EVER!
- What is your typical process for working with a new customer?
We excel in customer service from the very first phone call in learning about your project when scheduling your free assessment. A master tech then comes out to meet you and provides a thorough assessment. Our office then provides your free estimate, sent through email. We then hand-hold our customers throughout the whole process, from scheduling your project until completion. Our techs are extremely diligent about always cleaning up after the job, and making sure their workmanship is done with the highest top-notch quality care that you just won't get with any other company.
- What types of customers have you worked with?
What type of customers HAVEN'T we worked with?! New homeowners with their Inspection Report, to homeowners who just want an overall check-up for their insulation needs and concerns, to homeowners who've met with another company/another tech and are looking for a 2nd professional opinion or a better price or better quality: maybe they didn't feel a connection with another company/another tech, and are looking for a more personable and more qualified/knowledgeable tech. We've partnered with Habitat for Humanity: we're very generous and community-supportive with our time and materials. We work with commercial businesses as well as residential. In fact, 72% of our business comes from referrals, word-of-mouth, and repeat customers. What's a repeat customer? A customer who was so satisfied with how well we did their attic insulation that they call us to come and do their crawlspace, or a homeowner who loved the fantastic drywall job we provided that they call us a year later to come and do their insulation, etc. Our customers love us, and we love them right back!!