Brian was very quick to answer texts. I sent him a few pictures of my collapsed clothing rod in a bedroom closet. He agreed to fix it, we settled on a time, and he arrived promptly. He brought all of the supplies and equipment he needed. Added bonus, check out his awesome car. It is unbelievable how what serves as a service van can hide all of his work equipment and and look so cool. The job was completed a couple weeks ago, and all is well.