FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront and transparent, with no hidden fees. The cost depends on factors such as TV size, wall type, mount type, and whether cord concealment is needed. We offer discounts for multiple TVs and do not collect payment until the job is complete and you’re fully satisfied.
- What is your typical process for working with a new customer?
Our process starts with understanding the customer’s needs, including TV size, wall type, mount preference, and desired placement. We then confirm all the details, provide upfront pricing, and schedule a convenient time.
- What education and/or training do you have that relates to your work?
Our training comes from hands-on experience and industry best practices. We’ve completed extensive on-the-job training in TV mounting, stud finding, cable management, and safe installation techniques. We stay up to date on manufacturer guidelines to ensure every TV is mounted securely, level, and safely.