FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always below retail for the same products, and we’re a full-service provider, meaning we handle everything from consultation to installation. We offer free consultations—and in many cases, a local site visit at no charge to ensure the right fit before you purchase. Pricing is structured in two parts: product cost and installation cost, both quoted upfront. However, we only offer them together—we do not install products not purchased through us (ex: Sporting Good Stores, Online-Only Retailers, Franchises, etc). This ensures your family gets a vetted, top-quality product, backed by the strongest limited lifetime warranties, and installed by professionals with 58+ years of trusted experience.
- What is your typical process for working with a new customer?
Our process is built to be simple, supportive, and fully personalized: Free Consultation – We start with a quick conversation to understand your needs and recommend the best product options for your space, budget, and family. Site Visit (If Needed) – For local customers, we often offer a complimentary site visit to confirm layout, placement, and access, ensuring a smooth install. Customized Quote – You’ll receive a detailed quote that includes product and installation pricing. We always beat retail pricing for the same products. Seamless Installation – Once approved, our expert team schedules and completes the installation—typically all handled in-house by our trained professionals. Ongoing Support – Because you purchased through us, your product is covered by the strongest limited lifetime warranty, and we’re here for any future needs. We only install products purchased through Fenceworks—this protects your investment and ensures your family gets the safest, most trusted products on the market.
- What education and/or training do you have that relates to your work?
Fenceworks is a third-generation family business with over 58 years of hands-on experience in product selection, safety standards, and expert installation. Every product we offer has been personally vetted by our family and reviewed by engineers to ensure it meets our high standards for safety, durability, and performance. Our team undergoes ongoing training directly from the manufacturers of the products we sell, so we stay current on the safest and most effective installation methods. We don’t just follow instructions—we’ve helped shape best practices in the field over decades.