FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price each project based on the specific size, scope, and materials involved — no guesswork or hidden fees. Every quote is detailed and easy to understand. We don’t believe in surprise charges, and we never push unnecessary upgrades. For insurance claims, we work directly off the scope of loss. We also offer discounts for veterans, seniors, and first responders. Our focus is always on providing honest pricing for high-quality work.
- What is your typical process for working with a new customer?
We start with a free inspection to assess your roof’s condition and identify any issues. Next, we walk you through our findings and explain your options clearly — no pressure, no upselling. If you decide to move forward, we provide a detailed estimate and work schedule. From start to finish, we keep you informed, show up on time, and make sure the job is done right the first time. Our goal is to make the process simple, stress-free, and built on trust.
- What education and/or training do you have that relates to your work?
As the owner of Gecko Roofing, I’ve spent years in the roofing industry — not just in sales, but hands-on in the field, learning how quality work gets done. I’ve completed manufacturer training programs, stayed up to date with evolving building codes, and worked directly with crews to ensure installs meet the highest standards. That real-world experience is what sets Gecko Roofing apart — we know what works, what lasts, and what matters most to homeowners.