- What should the customer know about your pricing (e.g., discounts, fees)?
At DeluxeFloors, here's what you should know about our pricing: 1. Detailed Estimates: We give transparent, itemized costs based on your project's specifics. 2. Competitive Pricing: While not always the cheapest, we prioritize quality and long-term value. 3. Customized Solutions: Prices vary based on material type, size, installation complexity, etc. 4. Discounts & Promotions: Ask about any current offers during your consultation. 5. Transparent Fees: We have clear pricing with no hidden charges. We aim to discuss all pricing aspects during our initial consultation, ensuring you understand and see the value in our services. At DeluxeFloors, it's about quality and fair pricing.
- What is your typical process for working with a new customer?
When working with new customers, my process is: 1. Initial Consultation: We discuss their flooring needs, either through phone, email, or in-person. 2. On-Site Assessment: I visit the site to measure and evaluate existing conditions. 3. Recommendations and Proposal: I provide tailored suggestions and a detailed cost estimate based on their needs. 4. Collaboration: We refine the proposal together, ensuring it aligns with their vision. 5. Agreement and Scheduling: We finalize the project scope in a written contract and set a start date. 6. Installation and Communication: My team starts the work, with regular updates to the customer. 7. Completion and Follow-Up: We review the finished job together, make necessary adjustments, and I offer floor care guidance. Later, I check in for feedback.
- What education and/or training do you have that relates to your work?
With a strong educational background and comprehensive training in flooring installation, I am well-equipped to deliver top-quality results for every project. I have obtained certifications in various flooring materials and techniques, allowing me to offer expertise and precision in my work. Through ongoing learning and industry updates, I stay up-to-date with the latest trends and advancements. Rest assured, your flooring project is in capable hands with DeluxeFloors.