FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For insurance restoration projects, pricing is typically based on the scope of work approved by your insurance carrier. In most cases, the homeowner’s primary out-of-pocket responsibility is their insurance deductible, subject to the terms and coverage of their policy. Our team works directly from the insurance estimate, documents necessary repairs, and assists with supplements when additional covered damage or required items are identified. Our goal is to help ensure the property is properly restored according to the approved scope, applicable building requirements, and manufacturer specifications while making the insurance process as straightforward as possible for the homeowner.
- What is your typical process for working with a new customer?
Our process starts with understanding the homeowner’s needs and performing a thorough exterior inspection. We document our findings with photos, explain everything clearly, and provide honest recommendations based on the condition of the property. If storm damage is involved, we help homeowners understand the insurance claim process and can assist throughout the process, including meeting with the insurance adjuster and documenting the necessary repairs. Once the scope of work is established, we review materials, colors, scheduling, and expectations before construction begins. Throughout the project, our team keeps you informed and oversees the work from start to finish. After completion, we perform a final walkthrough to ensure the work meets our quality standards and that you’re completely satisfied. At The Home Advocate Group, our goal is to make the restoration process simple, transparent, and stress-free while advocating for what matters most your home.
- What education and/or training do you have that relates to your work?
We bring over a decade of hands-on experience in the roofing and insurance restoration industry. Our experience includes working directly with insurance adjusters, engineers, field inspectors, and homeowners to properly identify and document storm-related damage. Our background includes roof and exterior inspections, damage assessment, insurance claim documentation, estimating, construction practices, building code requirements, and managing full restoration projects from inspection through completion. Over the years, we have handled hundreds of insurance restoration projects involving roofing, siding, gutters, and other exterior components. This experience allows us to confidently guide homeowners through the restoration process while maintaining a strong focus on proper documentation, quality workmanship, and professional communication.