Just Quality Services-Moverz, Inc.

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Introduction: We provide a more personable service. No talking to different customer service rep, constantly being put on hold, or feeling like you have to answer basic questions and that's it. At Just Quality Moverz, you'll be talking to the customer rep who booked your move most likely. Someone is always available to answer you moves or else return call promptly. Also feel free to explain about your situation, were all ears! Making my customers happy and providing them with a stress free moving experience.

Overview

Hired 6 times

10 employees

14 years in business

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Featured Projects

8 photos

Reviews

2.8

4 reviews

5

25%

4

25%

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1

50%

Atiya S.

Mar 10, 2015

·

Hired on Thumbtack

Good

Local Moving (under 50 miles)

Kim M.

Sep 14, 2014

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Hired on Thumbtack

Booked me confirmed me than asked to move my time slot. Not good business practice. A confirmation is a confirmation or so I thought. Very disappointed.

Just Quality Services-Moverz, Inc.'s reply

I'm sorry we weren't able to book your move. I'm very sorry for any inconvenience also. I mentioned in our email conversation that I needed your moving information before I could fully book your move. I also mentioned once I received this info I would send you a confirmation email confirming your date and time. It was 12 hours before you responded. The weekends are our busiest days and we cannot turn down a move, not knowing for sure if an inquiring customer really needs our services. I tried to still accommodate your move, but it wasn't the time you originally wanted. Instead of 9am, we couldve did 11am. We are a great moving with awesome movers, and its very important to make our customers happy. Once again sorry for any and all inconvenience.

Local Moving (under 50 miles)

Valerie O.

Dec 20, 2014

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Hired on Thumbtack

The guys were great, prompt, and worked hard. Geneva is very courteous on the phone and makes sure everything goes smoothly.

Local Moving (under 50 miles)

Christine K.

Jun 9, 2017

·

Hired on Thumbtack

The move went fairly smooth but slow. The movers didn't seem to know some of the tricks of the trade for moving heavy/bulky items and struggled a lot. That caused things to move slow and took a toll on my walls, ceilings and furniture. They did some major damage to the wooden arms of an accent chair by dragging it along the stair railing on the way upstairs (see pictures). I would have preferred to allow them a chance to make it right with me before I wrote a review but my 2 phone calls and 3 emails about it were ignored.

Local Moving (under 50 miles)

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We like to keep things simple over here. That's why we charge $90hr and not $89 or $92. We also charge a flat rate travel fee. So let's say your travel fee is $50 (by the way we have a 2 hour minimum). If your move went for 5 hours your total would be- $500 $90 * 5hrs = $450 Plus $50 travel fee = $500... Simple!
What is your typical process for working with a new customer?
I like to make my customers feel comfortable, let them I completely understand how stressful the moving process is and insure them we're here to make their move as easy as possible.
What education and/or training do you have that relates to your work?
Google is always my friend on finding out any info on moving services, prices, rules, etc..,

Just Quality Services-Moverz, Inc.

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