Air Ductor Inc.

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Up front pricing!!! No surprises!! Estimate over the phone or on the job!

• What is your typical process for working with a new customer?

  We use specialized vacuums and brushes to clean out the supply, intake, and return ducts throughout your home. Duct cleaning also involve a thorough cleaning of the air handler, registers, grilles, fans, motors, housings, and coils of the HVAC system

• What advice would you give a customer looking to hire a provider in your area of work?

  How To Avoid Duct Cleaning Scams: Full Service: Don’t settle for just duct cleaning, make sure the cleaning service is also going to do a full cleaning of the heating/cooling unit. References: Get and check references in your area to find out what was provided for the money, and whether customers were satisfied. Estimates: Ask for written estimates from at least three HVAC cleaning services. A reputable company should provide a free inspection and estimate. Avoid Gimmicks: Ads for “$79 whole-house specials” are scams. At most a few ducts will get a very cursory vacuum; and at worst, you’ll end up talked into a much more expensive package. High-quality duct and HVAC cleaning should cost upwards of $500, take several hours with sophisticated equipment, and involve multiple workers. Verify Results: You should be offered a complete visual inspection of the HVAC system and ductwork, either in person or by remote camera. Make sure every single duct is clean, and insist on an inspection of the inside of the HVAC unit, before paying for the service. Don’t Get Fooled: Keep in mind that intake ducts (room ducts that return air to the heating/cooling unit) are likely to be dirtier than supply ducts (which deliver conditioned air from the HVAC unit), since they often don’t have filters. Make sure any “before-and-after” photos are of the supply ducts, where it’s most important that the air is clean. Avoid Steam Cleaning: Any kind of duct cleaning involving steam or moisture should be avoided