FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
💲 Pricing: Our quotes are based on home size, cleaning type (standard/deep/move-in/move-out), and any extras (inside oven/fridge, inside cabinets, windows/blinds, baseboards). ✅ No hidden fees. We’ll confirm the scope first and send a clear fixed quote. 🧴 Supplies: We bring our own professional cleaning supplies and equipment (eco-friendly options available).
- What is your typical process for working with a new customer?
✨ You share details (size, priorities, pets, access). 📋 We confirm scope, send a quote, and offer available dates/times. 🚪 On arrival we do a quick walkthrough and confirm the checklist. 🧼 We clean top-to-bottom with attention to detail, then do a final check. ✅ You review the results and we adjust if anything needs extra attention. 💳 Payment is completed through Thumbtack (or another agreed method).
- What education and/or training do you have that relates to your work?
🧼 Experience: We’ve been providing professional cleaning services for 3 years for homes and small offices. 📋 Training & standards: Our cleaners work by a detailed checklist and follow consistent cleaning standards (kitchen, bathrooms, floors, dusting, high-touch areas). 🧴 Products & surfaces: We’re trained to use the right products for different materials (tile, glass, stainless steel, wood, laminate) to get a safe, streak-free finish. ✅ Quality control: Our cleaners regularly pass quality checks, and every job includes a final walkthrough to ensure everything meets our standards.