FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A 50% deposit is required for all services at the time of booking. I accept all major credit cards but do not accept checks of any kind; the electronic forms of payment usernames will be listed below. The balance of your invoice is due in full at the time of your service BEFORE your "beat" is performed. You can book appointments electronically using the Square App (by clicking the "Book Now" button located throughout our website. You can also access my online portal in my bio on Instagram @KittySpeaks. You can also schedule with me online using Thumbtack.com and search using the username KittySpeaks. If you need to cancel, you have a 72hr grace period to receive a full refund of your deposit. If circumstances require you to need to change your booking after the grace period has expired, I ask that you Reschedule your booking otherwise the NO REFUNDS policy will be strictly enforced. If the artist needs to cancel for any reason, your deposit will be refunded at 110% within 14 days by company check. DM me using any of my social media found on the booking page of my website. I offer deep discounts for students and also offer gift certificates to give as gifts to loved ones. (prom season - hint, hint) ELECTRONIC FORMS OF PAYMENT Square - KITTYSPEAKS Venmo - @Sondra-Boyd GooglePay - @sondraakakitty@gmail PayPal- sondra_lewis1@yahoo CashApp- $SondraBoyd Zelle - sondra_lewis1@yahoo
- What is your typical process for working with a new customer?
During all of my time learning my craft I learned more than how to apply makeup; I learned how identify skin issues and treat those issues, how to communicate effectively, how to work within others’ boundaries, how to make people feel comfortable, how to cooperate & most importantly to admit to my limitations. It benefits no one to have you saying you have skills that you don’t possess. My typical process for working with a new customer involves getting to know them more than anything else. I need to know their skin type, what colors they like to wear, what their undertone is, what is their style (this will affect the makeup choice), what are they allergic to, what is their budget, do they have skin care Preferences, i.e., K-Beauty, are they a lipgloss or matte liquid lipstick person? The more I know about them, the better chance I have of them being thrilled with their finished look instead of unhappy and uncomfortable saying so!
- What education and/or training do you have that relates to your work?
I graduated from the University of Makeup in July of 2013 but I also have training and education in makeup application and skincare going all the way back to 1992. One of the most important facets of maintaining my business is continuing education so I regularly attend seminars and trainings to enhance my skills and stay on top of current trends. Oh yes, I work hard every day to stay ahead of the curve. I actually participate in classes, lectures and of course, believe it or not, the internet allows learning without boundaries or time constraints which is fantastic! It is an endless source of inspiration and a great way to find new learning opportunities and trainings that fit within your vision and business ideal (special effects makeup for example).