I feel that I must bring to your attention the outstanding customer service I receive by your representative, Mickey Owano. I am, of course, very delighted to have had the pleasure of having Mr. Owano install my water heater. His professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction. He went beyond his duties and brought to my attention a previous problem with a second water heater. He explained that the T&P relief valve was installed to short of code and the venting cap was not secured properly. After completing his installation of the new water heater, he went ahead and did the repair on the second unit on his own. I was completely shocked that he would do something as generous. Please know that your employee was extraordinary in his duties as a plumber, and as a thoughtful individual. This is one less concern for me and I am deeply appreciative of his assistance and support. While I know that Tritan Plumbing is renowned for the customer service it provides, I feel like Mr. Owano treated my affairs with the utmost importance.