FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will come to you, measure and bring a large selection of different flooring options (over 3000) for you to chose from. For most estimates we will provide you a down to the penny price on the spot. For some that may require additional input we will provide a written estimate within 24 hours.
- What is your typical process for working with a new customer?
Request an in-home consultation on our website and we'll schedule an appointment that works for you. Our Design Associates will look at options in your home and help guide you to the best solutions. After you accept our proposal, we will set up and complete your installation and follow up to ensure satisfaction.
- What education and/or training do you have that relates to your work?
On the day of your in-home consultation, our Design Associates will travel to your location with our Mobile Flooring Showroom®. You will work directly with your team to design your ideal space. During the visit, they'll answer any questions, advise on the different aspects of each flooring product and explain specific installation requirements. They know all about: Name brands that customers love Carpets, hardwoods, tile, stone, vinyl, cork and more Our reputable, national producers How to balance visions with budgetary needs