FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a flat, per hour rate that doesn't cover hardware replacements or networking support. The customer pays for the hardware replacements (i.e a replacement LCD screen, video card, or hard drive) plus a small installation fee. However, I don't charge if you need help choosing or finding the right part to replace the broken part with. Networking support depends on the level and complexity.
- What education and/or training do you have that relates to your work?
I am subscribed to several PC news websites and research new products and features compared to their predecessors.
- What types of customers have you worked with?
I most often replace cracked laptop screens or get rid of viruses, spyware, or malware.