FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most repairs are completed on a "Time & Material" basis, working under a "Not To Exceed" quoted price. This means that if a job comes in less expensive than expected, the savings is passed onto you!
- What is your typical process for working with a new customer?
First, we ask every customer "What is most important to you?". Budget, Aesthetics, Maintaining "Historical Charm", Longevity? For most roofs, there are several different options for how a repair can be completed. Understanding your priorities helps ensure we can come up with options that best suit your specific situation and allows us to produce a result you, and we, can be proud of.
- What education and/or training do you have that relates to your work?
FAM Construction is a licensed installer of GAF, Elevate, Versico, Johns Manville, and Metal Sales Manufacturing Corporation products.